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Returns Policy
- Updated: June 16, 2025
- We want you to be fully satisfied with your purchase. If for any reason you need to return your remanufactured engine or core, please review the following policy.
Product Returns
- Engines may be returned within 30 days of delivery
- Returned items must be unused, uninstalled, and in the original packaging.
- No restocking or shipping fees apply if the product arrives damaged or defective.
- Please contact our support team before sending any item back at 1-877-343-7352 or email us at returns@reman-engine.com. A restocking fee of 25% will apply to non-defective returns.
- Customers are responsible for round trip shipping unless the product was delivered damaged or defective.
Core Returns
- Core returns are eligible for a full refund of the core deposit when the core is:
- The same part number or exact match
- Complete (no missing major components)
- Free of cracks or holes in the block or head
- Returned within 30 days of delivery
- We will issue a prepaid return label once the core return is requested.
- Cores that are incomplete or returned outside the return window may receive a partial or no refund.
- Core returns are eligible for a full refund of the core deposit when the core is:
- To initiate any return, please contact us at call 1-877-343-7352 or email us at: returns@reman-engine.com. Please see our Core Policy located here: reman-engine.com/core-policy
Refund Policy
- We process refunds promptly to ensure a smooth experience.
- Refunds for Returned Products
- Refunds will be issued to the original payment method within 7–10 business days after the returned item has been received and inspected.
- A refund will be made in accordance with the terms and conditions agreed to at the time of purchase.
- Any applicable restocking fees or shipping charges will be deducted from the refund total.
- Refunds for Core Charges (Remanufactured Products Only)
- Core refunds are typically issued within 5–7 business days after the returned core is received, inspected, and verified to meet refund criteria.
- If the core does not meet eligibility requirements, a partial refund may be issued, or the core may be returned to you at your request.
Order Cancellation Policy
- We understand that plans can change. Once an order is placed and confirmed, it cannot be cancelled without a cancellation fee.
- Cancellation Terms
- To request a cancellation, contact us immediately by calling our support line at 1-877-343-7352 or email us at: returns@reman-engine.com.
- If the item has already shipped, you must follow our standard return process upon receipt.
- Custom or special-order products may not be eligible for cancellation once processing has begun.
- A cancellation fee of 10% will apply to all orders if cancelled prior to shipping.
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